Customer Counsel

2023-06-08 | po-021518

Company description

Leading Payments service with the mission to spread trust through society and to give people room to dream. Company offers instant, monthly-consolidated credit to consumers by removing hassles from payment and purchase experiences.

Responsibilities

Investigate user complaints and provide guidance on appropriate response strategies.
Coordinate and manage internal investigations resulting from user complaints.
Serve as the main point of contact for inquiries and communications from public authorities.
Foster effective communication with relevant departments within the company.
Create materials to support complaint handling and communication processes.

Requirements

5+ years of experience in credit card/payment-related operations
Sufficient knowledge and experience in handling customer complaints at a Manager level
Sufficient knowledge and experience in dealing with public institutions
Ability to communicate smoothly with internal and external stakeholders
Proficiency in English is a plus