Collection Activity Lead

2023-06-08 | po-021515

Company description

Leading Payments service with the mission to spread trust through society and to give people room to dream. Company offers instant, monthly-consolidated credit to consumers by removing hassles from payment and purchase experiences.

Responsibilities

Creating business flow for collection activity in-house
Make the company collection strategy and plan
Improve collection process such as Email, SMS, Call, Letters etc. to increase the number of collections,
Led collection activities
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Collection data analysis with risk team
Vender management
Recruit and educate the team staff to achieve the goal

Requirements

3 to 5 years of Professional Experiences in an Operation / collection field.
Management experience 3-5 years
Language: Verbal and written Fluency in both English and Japanese
Strong communication skills to establish collaborative working relationships with other departments.
Strong Excel skills
Detail oriented and high level of numeracy