Customer Success Manager

2022-12-01 | po-021010

Company description

This is a global data and analytics company that provides data and technology services, analytics, predictive insights and fraud prevention for a wide range of industries. The company has offices throughout the U.S. and in Australia, Brazil, China, Hong Kong SAR, India, Ireland, Israel, Japan, Philippines and the U.K. The company’s customers include businesses within the insurance, financial services, healthcare and corporate sectors as well as the local, state and federal government, law enforcement and public safety.

Responsibilities

1. Responsible for contributing to hitting Japan office sales target by ensuring renewals of existing customers and supporting Sales team to close new business.

2. Identifies upsell opportunities to increase market share or penetration, and drives opportunities to closure by collaborating with sales team.

3. Reports and Forecasts on performance against objectives on a regular basis.

4. Maintains accurate and up-to-date information of prospects and customers on Salesforce.com.

Requirements

1. Has 3-5 years of successful experience in account management, customer success, or a similar consultative B2B sale position
2. Establishes strong, long-term customer relationships and cultivates upsell opportunities.
3. Continuously learn to lead with insight, develop a deep understanding of customer operation and
challenges.
4. Collaborates with all internal business functions locally and globally.
5. Business or higher level of Japanese and English, Korean language is a plus

6. Knowledge of enterprise software solutions would be an advantage
7. Experience in working with CRM systems (preferably Salesforce.com)