Manager of Client Operations, Japan

2024-01-15 | po-021817

Company description

A global provider of content localization and distribution services for the media and entertainment industry. They offer a suite of solutions that facilitate the adaptation and access of content across diverse platforms and markets.

Responsibilities

Lead and manage client operations team consisting of production managers and coordinators that support localization and media services for one or more client accounts
Support Client Account Lead (Director or VP, Client Ops), managing parts of the account as needed
Own the entire client experience, from professionalized onboarding to high performance day-to-day servicing (ultimately ensuring the company is delivering best-in-class quality, security, on-time delivery and overall customer satisfaction)
Work with Account lead to evaluate/establish performance metrics, introducing improvement solutions and enhancing the customer experience
Own the financial data accuracy and billing process for your accounts, working with all relevant teams to ensure data accuracy and timely billing
Ensure optimum engagement with your teams’ customers as well as across all service lines and related departments
Support the company's vision and represent the best interests of both the customer as well as the company
Other duties as assigned

Requirements

Bachelor’s degree required
3+ years of experience in high performance leadership, management and client servicing roles
Strong knowledge of localization and media services for features and series
Experience in managing and motivating teams
Demonstrated excellence with highly detailed production planning and execution
Ability to perform under pressure and meet deadlines with changing and complex priorities