Retail Training Manager

2023-07-17 | po-021566

Company description

This company is a major player in the watchmaking industry. It has a global presence and is recognized for producing high-quality timepieces that are both stylish and durable. The company offers a wide range of watch brands that cater to various market segments, from affordable to luxury. It has a reputation for being innovative and committed to sustainability, investing heavily in research and development to stay ahead of the competition. The company has a strong focus on quality, which has contributed to its success and recognition in the industry.

Responsibilities

Manage, organize, and monitor the Training activities for “Market”, both for retail and wholesale (local & duty free).
Develop and manage annual training schedule. Plan, organize, and conduct training seminars, in-store and off- site training sessions, ensuring consistency and alignments in the messages, contents, and formats with HQ Brand strategies.
Develop training tools, materials, and collateral, according to market needs and in collaboration with HQ.
Coach and motivate the network of sales associates and partners, ensuring continuous cooperation and support according to the needs of the market. Provide regular feedbacks to the Retail / Wholesale operations manager.
Train Boutique Managers and sales associates and provide constant in-store trainings.
Train sales associates to ensure that mystery shopping results respect corporate target levels. Analyse mystery shopping results and implement, if needed, corrective action plans.

Requirements

5+ years’ experience developing and implementing retail / wholesale training programs in the luxury business, ideally in the luxury watches industry.
Experience in organizing and leading training seminars.
Understanding of Retail environment.
Language skills (English).
Experience teaching luxury sales culture, new products, technical or solution-based materials.
Digital proficiency, ability to effectively lead virtual trainings using platforms such as Skype, Microsoft Teams, etc.
Practical knowledge of modern electronic education delivery channels (e-Learning) and systems, with experience in managing online / digital training tools.
Ability to travel up to 75%.