Digital Tech Transformation Manager

2022-12-01 | po-021226

A global powerhouse in BPO, this firm delivers solutions and services across various industries from Automotive to Banking and Finance to eCommerce.

Accountable for providing high quality technical and business solutions for our clients
Assess Vendor products that are available in the market that may solve the given business problem based on a thorough criteria and select the best fit and ensure that business requirements from all regions and geos are considered
Develop ROI models, solution approach, sales collaterals for the asset / vendor solution
Develop demonstration videos, training materials and deployment approach
Help sales team to present and position the strengths and the differentiators of the asset
Monitor the deployment of the assets on quality, business benefit delivered
Ensure that we are continually improving our solution and refining our technical model to improve efficiency and cost
Provide detailed analysis of the performance of the asset and tools considering country specific business requirement and limitation
Provide monthly update to management, account team and SDM’s on asset performance by account
Partner with our cross functional teams (Sales, Solution, delivery and Application development) to optimize our service, penetration of assets in our solutions and successful deployments of the assets and achieves the desired business results
Ensure close interaction and partnership with account and delivery teams at the sites, and our clients, to ensure we are satisfying clients business requirements
Ensure that Infosec, legal and client requirements are met by our solution at all times

Accountable for providing high quality technical and business solutions for our clients
Assess Vendor products that are available in the market that may solve the given business problem based on a thorough criteria and select the best fit and ensure that business requirements from all regions and geos are considered
Develop ROI models, solution approach, sales collaterals for the asset / vendor solution
Develop demonstration videos, training materials and deployment approach
Help sales team to present and position the strengths and the differentiators of the asset
Monitor the deployment of the assets on quality, business benefit delivered
Ensure that we are continually improving our solution and refining our technical model to improve efficiency and cost
Provide detailed analysis of the performance of the asset and tools considering country specific business requirement and limitation
Provide monthly update to management, account team and SDM’s on asset performance by account
Partner with our cross functional teams (Sales, Solution, delivery and Application development) to optimize our service, penetration of assets in our solutions and successful deployments of the assets and achieves the desired business results
Ensure close interaction and partnership with account and delivery teams at the sites, and our clients, to ensure we are satisfying clients business requirements
Ensure that Infosec, legal and client requirements are met by our solution at all times