Customer Success Manager
2021-11-12 | po-020871
Company description
An American cloud-based information security company headquartered in the United States. The pioneer and market leader in cloud security.
Responsibilities
1. Develop and nurture customers to become Brand Ambassadors on behalf of the company.
2. Interact with CISOs/Director/Manager Level stakeholders to drive VALUE.
3. Deliver Service Review presentations Onsite to align services with customer business initiatives and priorities.
4. Demonstrate a fundamental understanding of technology and articulate advantages of our solution against competitors.
5. Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers.
6. Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers.
7. Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.
Requirements
1. Good understanding of Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
2. Familiarity with Network Architectures and network routing concepts.
3. Highly motivated self-starter with competitive personality and strong attention to detail.
4. Team player who possesses a desire and ability to work in a fast paced, goal oriented high growth sales environment.
5. Exceptional communication skills, both oral and written, coupled with excellent listening skills.
6. Bachelor’s degree in Engineering or Business.
7. 4 - 8 years of experience working in a customer-facing role, ideally Project Management or Customer Success with a Technical background but Customer Support would be considered.
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Job Summary
IT, Internet, & eCommerce
Industry
Tokyo
Location
7-14 Million
Salary
Manager
Job level
Contacts
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