Skills Certification Operations Manager

1. Define the strategy for processing, publishing, and maintaining application skills.

2. Ensure the catalog is ready for any new devices and country launches.

3. Hire and manage the team responsible for implementing the skill/content review guidelines and processes.

4. Create and optimize processes for adding new digital content quickly, while ensuring the content meets high quality bar and follows policies.

5. Manage the publishing cycle to minimize turnaround time and constantly improve ingestion processes.

6. Specify requirements for the technological systems and tools required to support the content operations business road map and goals.

7. Manage the content operations team to meet our selection expansion, quality, and service level goals.

8. Partner with other groups as necessary to implement the strategy and manage exception processes.

9. Above all, protect and enhance apps and content developers' and consumers' experience. Hands-on experience with functional and non-functional testing, test planning, test design for manual and automated testing, implementing and maintaining high quality tests, and execution.

1. Bachelor’s degree required with 5+ years of overall work experience.

2. Business process operations experience.

3.  People management experience.

4. Program Management, Product Management or Service Operations background.

5. Strong communication skills in both English and Japanese is a must.