Solution Solutions Engineer

2021-06-03 | po-020631

Company description

Leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots.

Responsibilities

Job Description

• Support our Enterprise Sales Team by being on hand with technical support and advice to meet customer needs

• Interact directly with customers and partners to cover all technical aspects of selling our solutions

• Support us in the realisation of POCs

• Interact with company's research and development teams to incorporate customer feedback into our product to continuously improve it and also to handle complex sales projects

• Present our product to our customers, conduct training and offer on-site (or remote) support if required

• Represent company at international events

• Work closely with the development teams to bring in special requests from customers and clarify the technical implementation for these requests and coordinate the implementation at best

Requirements

Business level in written and spoken Japanese and English

• At least 5 years of professional experience in technical customer service or IT administration in an international environment

• A university degree in computer science, business informatics, applied computer science or a related field with professional experience is an advantage

• Profound understanding of customer needs in the field of IoT, sensor technology and data processing

• Operating system knowledge of various Linux distributions

• Experience with hardware installations desirable

• Experience in advising small and medium-sized clients.

• Experience in working with development teams of customers and experience in project management of POCs.

• Ability to explain and present technical solutions

• Ideally you know and understand the company software and have already used it in a professional context

• Readiness to travel

• Experience in building and maintaining strategic partnerships and customer relationships

• Experience working in matrix organizations with globally networked teams

• The ability to introduce C-level executives to the added value of our products