Salesforce Implementation Engineer

2022-10-17 | po-019460

A Fortune 500 Business Consulting firm with over 160 years of history, over 19,000 employees worldwide, and over $30 billion USD annual revenue.

AREA IN CHARGE

We perform system requirements definition-implementation support for the following tasks:
Sales (general sales operations including in-house and agents)
Services (call center, inquiry management, etc.)
Customer management related to the above (CRM in general)
Other business areas of custom applications built on Salesforce

SPECIFIC PROJECTS

B2B marketing: Planning and system implementation of sales approach method and anti-cancellation process for agency business
Sales: Reform of sales support of a major electronics maker, IT enterprise business process review
Sales: Global sales support system enhancement of a leading heavy equipment manufacturer
Service: Construction of multi-lingual support system of a major optical manufacturer and realization of support site, call center business reform and introduction of a major mail-order company
CRM in general: Real estate, food, distribution, medicine, advertising, IT companies, public companies, etc

CRM and Salesforce experience
Experience in both Waterfall and Agile as an engineer
Experience of data linkage design / implementation with Salesforce and other cloud / on-premise systems (nice to have)
Business level Japanese
Business level English and Chinese (nice to have)