CRM Consultant

You will provide consulting services such as strategy formulation, business reform, process restructuring, organizational reform, IT adoption and retention to CRM area of marketing, sales and customer service by making full use of global network.

This is a consulting service that helps clients solve problems in CRM, globalization, system introduction, etc. held by clients in various industries.

2 years or more of the following business experience

1. Marketing                                                  
2. Sales Planning                                         
3. Business experience in customer survey in the following advertising agency customer analysis
4. Customer Strategy formulation                 
5. Brand vision formulation                           
6. New product / service development          
7. Media / Creative Agency Management    
8. CRM reform (strategic planning • BPR • RPA)
9. CEM reform (customer experience design) experience
10. CRM and call centers in the IT industry such as SIer, system concept formulation and function design of field service, project management experience.Or, experienced in CRM, call center, field service related modules such as SFDC, SAP, Oracle, MS Dynamics
11. Business Planning
12. Experience in the Call Center planning management etc.
13. Customer experience design
14. Brand Marketing
15. Marketing campaign management (ATL, BTL, digital etc.)
16. Digital Marketing Experience