Digital Media Operations Manager (Audio/Video/Digital Media)

2023-10-13 | po-021712

A global provider of content localization and distribution services for the media and entertainment industry.

Lead and support a large team within a time-sensitive and demanding environment.
Oversee day-to-day local and a part of global technical operations.
Maintain constant communication with cross-functional support teams to ensure proper operations.
Forecast project capacity requirements and create production action plans.
Manage timely data collection to update operations metrics to achieve productivity targets, eliminate inefficiencies, and adhere to the highest service quality standard.
Continuously develop and deliver technical training programs for the technical operations team.
Train and document new/different procedures.
Implement operational policies and quality assurance protocols to meet quality standards of leading streaming service providers.
Act as the primary point of contact with the global department leads located in the US.
Collaborate and communicate directly with project management staff and company executives.
Partner with Technology team to introduce and improve proprietary tools and systems.
Continuously researching and identifying new tools and systems to enhance operational workflows and capabilities.
Ensure information security objectives are translated into tactical goals that guarantee information security objectives are met and exceeded.
Support the APAC executive team and participate with customers as a SME.

Fluency in English and Japanese
Bachelor’s degree or equivalent trade-specific education
People management experience
8 + years of experience in Digital Media and post-production project management.
2+ years in audio post-production or media service projects for film and tv
Experience in post-production media workflows including tools such as Telestream Vantage, Da Vinci Resolve, Adobe Premiere, and ProTools.
Clear understanding of subtitling specifications and formats, audio sample rates, video frame rates and compressions, SMPTE timecode, and traditional multi-channel audio configurations (2.0, 5.1, 7.1) is necessary.
Familiarity and working knowledge with some of the tools and applications including but not limited to DVS Clipster, Colorfront Transkoder, and Aurora are essential.
Experience in IMF mastering.
Demonstrable experience in picture and audio editing and transcoding is required.
Passionate about quality, customer experience, and customer service excellence.
Ability to handle high-pressure situations and sensitive information.