Customer Support Manager, Business Development Luxury Class

2023-11-24 | po-021698

Company description

A world class Germany-based automobile and motorcycle manufacturer. The Automotive segment develops, manufactures, assembles and sells cars.

Responsibilities

Responsible as brand function for coordinating, steering and contributing to all the company's related Aftersales topics in the market in alignment with the respective internal departments towards Sale,customer Support department, and Management.
Responsible as brand function for achieving the overall objectives in terms of loyalisation of existing customers, customer experience, training and other defined KPIs for the the company's portfolio across all Aftersales channels towards Sales, Custpmer Support and Management. Shared targets with the respective Sales & Customer Support department.
Responsible as brand function for the market specific company's Customer Support strategy, based on CBS and central framework, legal requirements and local market strategy as well as a consistent implementation based on market and customer needs, delivering a focused orchestration of all measures for all the company's Aftersales topics towards Management.
Responsible as brand function for the identification, prioritization, coordination and monitoring/performance measurement of all the company's Aftersales activities in order to ensure market exploitation in alignment with Sales & Customer Supprt Department towards Management.
Responsible as brand function for implementation of the company's specific aftersales measures in the dealer network in order to achieve the agreed targets (in collaboration with the field force) towards Customer Support & Sales department.
Responsible for sharing ideas and best-practices and performing regular reportings towards Management and the central GKL working team/steering board for Aftersales related topics.