CRM Product Owner, Senior Specialist

2023-08-24 | po-021654

A world class Germany-based automobile and motorcycle manufacturer. The Automotive segment develops, manufactures, assembles and sells cars.

Responsible for the continuous development of the CRM product, as well as the related data model strategy.
Manages development timeline aligned with the CRM Boost Manager and C3 Hub in India.
Responsible for CR Backlog prioritization, alignment, and submission to C3 Hub for development.
Coordinates User Story input by Business Owners from Sales, Aftersales, MINI, SF, and Motorrad, and assures that C3 Hub understands the details of requests.
Assures that CRs and User Stories are completed, of an appropriate quality, and matching the target picture.
Together with Subject Matter Experts and the Dealer Communication responsible team, coordinates UAT activities, executed by respective Business Owners and dealers.
Supports function demonstration to dealers conducted by the Transformation team and collection of dealer feedback.
Alignment among interfaced systems owners to ensure end to end operations stability and smooth User experience.

University degree in IT, Business or Marketing
Strong Project Management skills with minimum 3 year of PM experience
Minimum 3 years of experience in CRM Marketing or IT in Automobile industry.
Business English and Japanese.
Strong Background in CRM systems and IT system infrastructure.
Understanding of BMW local IT infrastructure and global and local IT systems prefered.
Experience in managing cross-functional and virtual teams.
Excellent communication and planning skills.