BizDevOps CRM, Senior IT Expert, Development and Operation

1. The BizDevOps specialist will join our Digital Program focusing on improving CRM applications used internally at the company and national Retail dealers to manage customer data. Our key CRM application is MS Dynamics and it has been rolled out to all retails dealers (except 2-wheel division) since Nov. 2022. It continuously requires lots of development to integrate BMW central solutions, local applications, and other 3rd party solution for marketing automation.
2. The BizDevOps specialist performs to increase productivity and improve solutions by linking the Development team, the operation team, and the business department in line with the company's IT landscape.
3. Scope range will be from a simple bug fix to a complete rollout of a new module.
4. Co-ordination of projects and ensuring that quality standards are met from business requirements gathering, documentation, security, architecture, testing and rollout.
5. Learn, teach & try new ideas with the team and other associates in an Agile way. Work mostly in a group, rarely alone.
6. Manage vendors and partners from tendering process to monitor KPI & escalation.

Qualifications:

1. Bachelor's degree or further with an IT specialization.
2. Project management qualifications.
3. Advanced skill for communication, documentation, analytics, problem solving, and vender management

Experiences:

1. 10+ years in corporate IT position.
2. 5+ years in IT Design, Build.
3. 3+ years in Automotive company/ wholesale/ retail company.

Preferred technical skills:

1. Technologies: MS Dynamics CRM, MS SQL SERVER, Athena, MA tool
2. Process: Cloud Security, ITIL, PMBOK, Agile (Scrum, Kanban)

Others:

1. Native Japanese language skill - written and verbal
2. High Business English communication skill - to be able to work with our international team of stakeholders and IT counterparts in APAC region and Germany
3. Strong team player
4. Highly self-organized individual