Senior Specialist, Customer Interaction Center

1. We are searching for a Senior Specialist for our Customer Interaction Center. You would be in charge of steering the way we serve our customers in our call center and at the forefront of delivering a premium customer experience.
2. We are looking forward to having an experienced and motivated team member joining us. The SF Customer Interaction Services team is an international team that is steering our call center with solid connections to regional and central counterparts within the BMW organization.
3. With the current strong focus on customer centricity within the company you will be at the center of the action and actively leading transformation and innovation.
4. The role will have a strong focus on Project Management with two sub-categories that will help to enable the Project Management activities itself.

Position Requirements:

1. Proven track record in IT project management
2. Solid understanding of data driven process steering
3. Good knowledge of financial service processes and/or call center business
4. Japanese and English native or fluent language skills
5. Strong customer-oriented mindset with positive attitude
6. Strong communication skills in writing, speaking, and presenting
7. Time management to keep due dates of deliverables are essential, and excellent coordination skill with many stakeholders is needed.
8. Ability to work in fast-paced business environment with strong organizational skills.　
9. Self-motivated, results-driven and strong attention to detail.
10. Excellence in Excel, PowerPoint and other Microsoft Office Software

General Skills

1. Bachelor’s degree required
2. Experiences in Position:
3. 3 or more years experience in Project Management
4. Preferably 3 or more years as in a or a Customer facing position
5. Preferably 3 or more years in a business department in Financial services