Customer Success Manager
2022-02-10 | po-020937
Company description
Digital platform that streamlines global commerce for millions of small businesses, marketplaces and enterprises from 200 countries and territories. Leveraging its robust technology, compliance, operations and banking infrastructure, delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google and Upwork.
Responsibilities
1. Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.
2. Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
3. Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
4. Review and propose process improvement that drive client and market penetration.
5. Build business success stories and case studies.
6. Maintaining all information of customer activity within CRM platform.
Requirements
1. Native in Japanese and Fluent in English
2. +3 years of account management, business development or other relevant experience
3. Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
4. Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
5. Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
6. Track record of meeting and exceeding business established goals
7. Ability to make decisions in a changing environment, anticipate future needs and drive results.
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Job Summary
Financial Service, Banking, & FinTech
Industry
Tokyo
Location
7 - 9 Million
Salary
Manager
Job level
Contacts
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