Account Relationship Manager

2021-10-12 | po-020832

Company description

The global leader in electronic testing for regulatory and certification boards.

Responsibilities

1. Work with clients and internal business partners to gather program requirements; coordinate to ensure that implementation of our services meet client expectations

2. Ensure that all aspects of the proposed services are accurately specified and agreed prior to the commencement of the project 3. Complete the implementation to the schedule as agreed with the client

4. Respond to client inquiries and requests; coordinate with internal departments to ensure the delivery of requested products and 5. services

Proactively engage clients to make sure that they are sufficiently informed and trained about our products and services

5. Collaborate with Business Development Manager to ensure client satisfaction and successful renewal of contracts

Requirements

1. Experience in a similar job such as Customer / Client Success Management, Acount / Relationship Management or Project Management

2. Native Japanese speaker with advanced English proficiency

3. Strong problem-solving skills and attention to details

4. Leadership to manage cross functional internal teams (efficient negotiation, listening and influencing skills to create and maintain successful business relationships)