Customer & Marketing Technology Consultant

2022-10-17 | po-020370

Company description

One of the biggest consulting firms in the world provides audit, tax, consulting, enterprise risk and financial advisory services with more than 244,400 professionals globally.

Responsibilities

The Customer & Marketing Technology team utilizes Digital Technology (Salesforce , etc.) in the areas around customer contact points (Sales / Service / Marketing / Commerce, etc.) to E2E from concept formulation to requirement definition, introduction deployment, and operation and maintenance.
You will be responsible for proposing solutions related to CRM (customer contact), contact center, and commerce centered on Salesforce.
There are many projects that collaborate with the global market, such as clients building a globally integrated customer base. We will provide the above in this department, and as a consultant, you will strongly accompany the client's growth strategy from a technology perspectiveAppropriate project assignments will be made according to your experience and preferences regarding the area you are in charge of.

Requirements

Sales, service and marketing transformation utilizing the latest technology"
Experience in marketing, sales / after-sales service, strategy, conception, and planning in commerce
Experience in systematization, digitization strategy formulation and system requirement definition related to customer contact operations (Marketing / Sales / Service / Commerce, etc.)
Experience of CRM system introduction project utilizing cloud solution (Salesforce etc.)
Experience in cloud ecosystem concept formulation and architecture design that links various enterprise IT such as SaaS and on-premises
Practical experience at a consulting firm
System development experience (application or infrastructure)
Practical experience at Internet service companies and website planning / operating companies
Practical experience in business planning and information system departments of operating companies
Logical thinking ability to structurally analyze and examine corporate issues and solutions
Communication skills that enable discussions with clients