Sr. Product & Customer Insights Manager

As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure companies end-to-end experience. You will drive studies across multiple product lines (e.g., media, consumer electronics, apparel), geographies and departments (Retail, Marketplace, Digital), partnering with senior business leaders in developing studies and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.

1. At least 7 years of work experience, or a master’s degree and 5 years of work experience, or an equivalent combination of education and work experience

2. English language skills (reading, writing, speaking) at the Test in Practical English Proficiency (Eiken) Grade 2 equivalent or above

3. Japanese language skills (reading, writing, speaking) at the Japanese-Language Proficiency Test (JLPT) Level N2 equivalent or above

4. Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen

5. Experience in an international work environment in areas such as management consulting, internet, technology, retail, consumer goods or research firms