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Engagement Manager Tokyo


03-17 Engagement Manager/エンゲージメントマネージャー


Information & Technology

11 million
1. Single point of contact for general consulting, incident reporting, and escalation for our most valuable customers, working in tandem with the company Risk Solutions Support.
2. Providing strategic oversight for  Risk Solutions project teams integrating new use cases for your customers.
3. Advocating on behalf of your customers with Risk Solutions internal staff in Products and Engineering.
4. Pairing with Strategic Account Managers to identify new follow-on sales opportunities.
5. Some travel may be necessary.
6. Develop models for resource planning and consumption as well as key performance metrics for project/program success.
7. Establish rigorous execution discipline & communications process: risk management, mitigation, tracking, schedule trends vs baseline, recovery actions, executive reporting & stakeholder communications.


1. 5+ years of system integration within complex environments.
2. 4 years of post-sales consulting experience in the security, fraud, or payments industry, especially with very large organizations.
3. Exceptionally strong verbal and written communication skills.
4. History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers.
5. Bachelor’s degree in economics, statistics, or other analytical discipline, or equivalent, Masters will be preferred.
6. Strong SQL Skills, higher order programming skills preferred.
7. Fluency with data analysis and visualization tools.
8. Experience working with Rules Engine.
9. A keen eye for detail, accuracy and strong critical thinking skills with advanced judgment capability.