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Desktop Support Specialist  Tokyo

TBG-019946
Position

03-02 Desktop Support Specialist/デスクトップサポートスペシャリスト

Company

Information & Technology

Salary(¥):
4-6 million
Responsibilities
1. Provide tech support for user account setups and maintenance, system patching, antivirus, system imaging, etc.
2. Follow SOP documentation and raise issues to appropriate staff.
3. Provide Mobile support for iOS and Android devices.
4. Provide after-hours and weekend on-call support as needed.
5. Support local and remote coworkers with technical troubleshooting and resolution for computer hardware and software issues.

労働時間・賃金の詳細、試用期間の有無、加入保険等の詳細は求職者と面接の際に明示予定
Requirements
1. IT customer support experience.
2. Hands-on technical experience with Windows 10, Windows 7, Google Cloud Products, MacOS Mojave, etc.
3. Experience with remote access and remote control tools like MS Remote desktop, Zoom ServiceNow, Microsoft Deployment Toolkit, JAMF, and AirWatch.
4. Fluent in Japanese and English