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Customer Success Manager (Data Marketing)


08-07 Customer Success Manager (Data Marketing)/カスタマーサクセスマネージャー(データマーケティング)


Information & Technology

12-13 million
1. Ensure customers adopt and derive maximum value from their investment in platform, utilize their licenses, identify new opportunities, and collaborate with other stakeholder teams to ensure retention and growth.
2. Create and implement Success Plans to drive customers towards the adoption of additional use-cases
3. Train new customers on how to use the platform in a way that is tailored to their specific use-case and implementation.
4. Monitor customer usage data, health indicators, and use-case growth opportunities and translate into strategies for success
5. Collaborate with cross-functional teams such as Implementation, Account Management, and Global Support team to ensure the proper approach is taken holistically to maximize a new customer’s success
6. Play a fundamental part in coaching customers to establish and manage their Change Management/ Governance/ Centre of Excellence programs.

1, Ability to work with and understand data models, large data sets, and the ETL process
2. Strong technical and problem solving skills
3. Strong understanding of the digital marketing ecosystem, its vocabulary and key metrics
4. Experience facilitating customer meetings and presenting to an executive level audience in a concise,
inspirational and convincing manner
5. Deep understanding of customer success principles, approaches and considerations
6. 5+ years relevant work experience
7. BA/BS degree
8. English (Reading, Writing and preferably speaking skill)