Information & Technology


09-21 IT Production Support Engineer (Specialist)/ITプロダクションサポートエンジニア


9-11 million


Seeking an IT Production Support Engineer (Specialist) who can provide technical support for production system applications and troubleshoots issues when raised.
This person will prioritize incidents and issues raised and coordinate to resolve it accordingly as well as maintain ownership until resolution. This person will also interact cross-functionally with infrastructure, release management, change management, DBA, front office and back office application teams.



1. Experience in distributed, multi-national, multi-lingual, and multi-cultural corporate environments; Fluent in both Japanese and English.
2. Good analytical, debugging and troubleshooting skills.
3. Good interpersonal, communications, organizational and time management skills.
4. Ability to maintain ownership and manage tasks from beginning to end.
5. Experience in creating documents (ex, BRD, User Manuals) in both Japanese and English.
6. Experience with RDMS products, specifically Microsoft SQL Server; Working knowledge with SQL language.
7. ITIL Training or Foundation Certification.
8. University degree, or equivalent, in computer science, engineering, or related fields; A minimum 5 years of professional experience in IT.

1. Support / Dev Experience with Microsoft Dynamics AX, CRM and any other ERP system.
2. Support / Dev Experience in Business Intelligence platforms (OLAP, ETL, Data Warehouse).
3. Basic Knowledge of the following technology: MS Windows, Red Hat Linux, Citrix, DNS, NFS, AD, TCP/IP, VMWare, MS Clustering, Load balancing technology.
4. Basic Knowledge of AWS and MS Azure.
5. Programming/scripting for automation.
6. Software Development Life-Cycle Processes.
7. Knowledge and theory of principles for project management.