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Regional Service Delivery Partner JAPAN   Tokyo


11-26 Regional Service Delivery Partner JAPAN /リージョナルサービスデリバリーパートナージャパン


Life Sciences

12 million
1. Serves as the Business Partner face-off for all Infrastructure and Operations related Services and Projects.
2. Partners closely with the assigned Business Partner(s) to collaborate on services and support; develops understanding of the business objectives and technical support requirements; supports development and delivery of required support and services; and serves as the single-point-of-contact (SPOC) for all services required.
3. Responsible for ensuring IT Operations within the assigned region/business.
4. Devlops, tracks, and measures key performance indicators and customer satisfcation metrics. Works to ensure service and process changes are thoroughly vetted and understood by the Business 5. 5. Partner (BP) and that the BP is appropriately cascading information with their business functions. Conversely, ensures all requirements coming from the BP/Business function are cascaded back to the appropriate the function

1.Bachelor’s degree in Computer Science or related field or equivalent experience required, Master’s Degree preferred.
2.10+ years experience in a technical environment with experience as a team-leader
3. 2+ Years of setting performance standards in a comparable role
4. Project Management Certification is a Plus
5. Strong analytical, communication, interpersonal and organizational skills required.
6. A collaborative mindset is an absolute must.
7. Language requirements, Japanese: business level, English: business level