Japan's Premier Provider of Executive Search

12-15 Concierge



3.5-4.5 million
1. Assist guests with all inquiries, both hotel and non-hotel related
2. Conduct effective shift briefings to ensure hotel activities and operational requirements are known
3. Maintain detailed knowledge of the activities of the day and alert to any potential problems
4. Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
5. Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
6. Consult Log Book for information/ request left by outgoing shift
7. Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
8. Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
9. Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
10. Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
11. Record incoming registered mail, telegram, parcel, telex in appropriate file
12. Night staff check mail, message of expected guests against the system/computer and expected arrivals
13. Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
 Required Skills:
1. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
2. Good writing skills
3. Presentable and outgoing with a sense of professionalism
4. Proficient in the use of Microsoft Office and Front Office System
5. Problem solving, organizational and training abilities
6. Diploma or Vocational Certificate, University Degree preferred
7. 1-year experience in concierge or related customer service experience or an equivalent combination of education and experience.

Additional Requirements:
1. Caring and Showing Respect
2. Communicating with Influence
3. Passionate about Luxury and Service
4. Being Resilient
5. Taking Initiative and Making Decisions
6. Delivering Results
7. Business and Financial Acumen
8. Embracing Change
9. Creating and Innovating
10. Managing People
11. Leading People