TBG-004302

Company:

Information & Technology

Position:

10-31 Account Manager/アカウントマネージャー

Salary(¥):

12-15 million

Responsibilities

1. This position manages and grows revenue and market share at highest value and most complex designated accounts to maximize customer satisfaction and achieve company's strategic objectives.
2. Develops and maintains client relationships to ultimately drive revenue growth.
3. Develops and executes account strategy collaborating with account team and/or other business units to deliver a comprehensive product offering to meet overall customer needs.
4. Manages, retains and grows revenue, responsible for sales and accountable for service performance including new sales and revenue quota attainment.
5. Establishes strong, long-term customer relationships and cultivate new business opportunities.
6. Continues to maintain relationships with key decision makers.
7. Strategically develops and executes a growth-centric account plan and own overall strategy for growth and revenue as appropriate.
8. Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.
9. Collaborates with account team and/or other business units where required and has oversight of all account activities.
10. Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.
11. Acts as point of contact for the client, provides escalation path to and from Service and attends to customer issues promptly as appropriate.
12. Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities.
13. Identify and work with the Client specialist team to provide customer product training as necessary.
14. Advances the sale, application and evolution of products within accounts.
15. Maintains up to date product knowledge on all products and solutions.
16. Accountable for individual expense budget management.
17. Demonstrates skills in managing and handling sales across accounts and understanding the Companies product offering
18. Drives overall customer satisfaction for assigned accounts.
19. May be responsible for net sales and revenue for the highest value and most complex accounts.

Requirements

1. Significant work experience in applicable industry and knowledge of customer workflow required.
2. Proven account management, sales or marketing experience in a customer facing environment required.
3. Customer relationship management required throughout all levels within an organization.