POSITIONS

 
Japan
TBG-018892

Company:

Information & Technology

Position:

05-17 Regional Success Architect/アカウントマネージャー

Salary(¥):

10-13 million

Responsibilities

1. Develop relationships with key business and IT stakeholders and become an expert on customers’ implementations of our software.com, understanding top business goals and requirements.
2. Leverage our product and platform expertise, to provide relevant technical recommendations on solutions and enhancements specific to customers’ business needs.
3. Monitor and identify trends in our companies adoption and utilization, Premier Success Plan adoption and utilization, and provide guidance to customers as part of annual Technical Success Review.
4. Onboard customers to the Premier Success Plan service and ensure Release Readiness.
5. Ensure prompt and complete resolution of technical challenges and business issues that have been escalated, coordinating with internal teams (Sales, Technical Support, Product Management or R&D) to meet customer needs, while managing customer expectations.
6. Provide timely account or issue executive summary status reporting both to customers and management.
7. Identify and collaborate with internal teams to ameliorate renewal risks for customers’ Premier Success subscriptions.
8. Advocate customers’ product feature priorities internally within.
9. Contribute internally to the team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for specific technical or process areas.

労働時間・賃金の詳細、試用期間の有無、加入保険等の詳細は求職者と面接に明示予定



Requirements

1. Minimum of 8 years relevant work experience in one or more of the following: technical support, account management, project management or consulting — ideally with CRM or related applications (i.e. ERP systems) in a SaaS environment.
2. Deep technical knowledge of cloud based CRM product and features, capabilities, best use and how to deploy, including knowledge of the software platform and ecosystem.
3. Knowledge of multi-org implementation best practices and strategies.
4. Experience dealing with large scale, technologically complex accounts, which are constantly challenging product capabilities.
5. Navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.
6. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level.
7. Ability to prioritize, multi-task, and perform effectively under pressure.
8. Aptitude both for analysing technical concepts and translating them into business terms, and for mapping business requirements to technical features.
9. Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation.
10. Thorough familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy).
11. Knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful).