Information & Technology


04-16 Success Agent (Tier2) - Marketing Cloud/マーケティングクラウド


5-8 million


1. This is an IT Customer Support position with a focus on managing inquires regarding Cloud products. Since this position will be handling calls from around the world a strong command of English will be necessary for this position.

2.You will have primary responsibility for providing front-line troubleshooting, feature explanation, and best practice guidance for Marketing Cloud clients from around the world. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. A successful analyst operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times.



1. Bachelor’s degree in Computing and/or at least 2 years of customer support experience; previous help desk experience is ideal.
2. Action oriented with strong organizational, analytical and problem solving skills.
3. Dependable, motivated, self-starter, with the ability to work independently.
4. Passion for client satisfaction.
5. Excellent written and verbal communication skills.
6. Highly adaptable, fast learner.
7. Experience with CSS, HTML.
8. Ability to follow established support processes and procedures.
9. English Proficiency.

Knowledge of (Cloud) is preferred but not necessary
As well as:
1. Experience with CSS.
2. Experience with scripting languages.
3. Knowledge of SQL.
4. Knowledge of bug tracking software.
5. Familiarity with RESTful APIs and related technologies such as XML.
6. Interest in marketing.