POSITIONS

 
Japan
TBG-018922

Company:

Consumer Goods & Retail

Position:

06-22 Technical Support Specialist/テクニカル サポート スペシャリスト

Salary(¥):

5-7 million

Responsibilities

1. Work with developers to understand how they develop for devices, and provide feedback to business and development teams to shape features, processes, and systems.
2. Seek solutions to developer needs, communicate trends to leadership, and suggest innovative solutions to improve the developer experience.
3. Conduct deep dive analysis of and provide weekly business reporting on inbound contact activity across developers, identifying patterns and trends.
4. Offer consultation to your developer support colleagues and partner with other teams as a subject matter expert in contact topics such content certification, payments, and more.
5. Review and maintain documentation, plus creating other support materials for developers.
6. Drive projects that improve support-related services.

労働時間・賃金の詳細、試用期間の有無、加入保険等の詳細は求職者と面接の際に明示予定

Requirements

1. Bachelor’s Degree with an emphasis in technology or communications.
2. 3+ years of experience working with external customers to address and resolve issues, in support of technical products or services.
3. Experience with MS Office, with an emphasis on Excel.
4. English language fluency.