POSITIONS

 
Japan
TBG-018877

Company:

Information & Technology

Position:

06-20 Service Cloud Specialist/サービス クラウド スペシャリスト

Salary(¥):

8-12 million

Responsibilities

1. The Service Expert is responsible for presenting our Service and Support product offerings and architecture in the best light to prospects and customers based on a customer’s specific business requirements.
2. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to remove all technical objections related to Services in the sales cycle.

労働時間・賃金の詳細、試用期間の有無、加入保険等の詳細は求職者と面接に明示予定

Requirements

1. Fluent Japanese in writing, reading, and speaking.
2. Deep functional understanding of call center/contact center operations and processes.
3. Curiosity and energy – ability to understand the customer’s true pain points and apply our solutions creatively to establish a differentiated architecture and solution.
4. Ability to work as part of a team to solve technical problems in varied environments.
5. Ability to multi-task, work in a demanding team environment, understand and be responsive to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems.
6. Previous experience as a Sales Engineer/Architect for a CRM company or similar technology Contact Center related technology.
7. Ability to travel (up to 50% depending on location and assigned teams).
8. Knowledge of related applications, relational database and web technology.
9. Application configuration experience (applied understanding of setups / configuration of CRM solutions).