POSITIONS

 
Japan
TBG-018518

Company:

Information & Technology

Position:

10-31 Client Specialist - FX / 顧客エンドユーザー担当スタッフ-FX

Salary(¥):

10-15 million

Responsibilities

1. Train new and existing end users on the desktop
2. Timely capture of end user intelligence in appropriate Customer Relationship Management (CRM) system
3. Increase product stickiness by demonstrating relevant new content and functionality that enable end users to make money
4. Take orders for small-volume sales of desktops and specialist data at existing customers
5. Identify “at risk” customers/end users and tactically focus on retaining them, bringing in Sales Specialists where required
6. Generate leads to pass to Sales Specialists for conversion
7. Provide customer feedback to product development/SBU and represent the “voice of the customer”
8. Participate in strategic migration activities as required
9. Deliver market specific topics with TR offerings and create add-value input for customers to improve business performance.
10. Provide consultative approach to customers where the deeper knowledge is required as a subject-matter expert.
11. Be a go-to person for peers to develop the fundamental strength of knowledge of the team.

Requirements

1. Subject expertise in Financial Market especially with trading experience in FX
2. Strong customer service skills
3. Presentation skills (verbal & written)
4. Good level of Microsoft Excel/Power point skills
5. Strong interpersonal skills
6.Ability to organize and execute a sales plan
7. Native Japanese language skill & Business level English skill