POSITIONS

 
Japan
TBG-018439

Company:

Information & Technology

Position:

09-21 Quality Manager/クオリティマネージャー

Salary(¥):

9-12.5 million

Responsibilities

1. Responsible for reviewing overall IT Service Quality planning, problem management, monitoring action item progress, helping identify risks and providing improvement suggestions.
2. Communicate with other team stakeholders for sharing the strat gy of IT services quality improvement.
3. Ensure that the team provides high visibility of the action item status and issues.
4. Report those to IT management team regularly.
5. Create quality metrics and deeply analyzing overall IT Service Quality.
6. Identify improvement areas for the team and across other teams/functions. Drive quality improvement culture within the team.
7. Cost engaged in line management roles including hiring, performance evaluation, goal settings, regular 1on1, budgeting, vendor management and resource planning of the assigned team.
8. Facilitate Monthly/Weekly quality meeting.

Requirements

1. Understand and exhibit the contractual agreements and resolve issues/constrains.
2. Demonstrated ability to work independently and collaboratively with all levels of staff and management.
3. Ability to effectively respond to dynamically changing work environment and to positively influence for managing vendor relations.
4. Able to work under pressure.
5. Budget, Procurement, Contracts and People management.
6. Reasonable IT financial knowledge.
7. License/Certificate ITIL certificate