POSITIONS

 
Japan
TBG-018422

Company:

Life Sciences

Position:

09-14 Customer/Client Training, Post sales プリセールス (顧客トレーニング) 

Salary(¥):

5.5-7.5 million

Responsibilities

1. Achieve/exceed Life Science (LS) revenue plan in Japan.
2. Acquire in-depth knowledge about a particular range of LS solutions and keep the knowledge up-to-date.
3. Acquire knowledge about broad range of our Analytics solutions to provide more value to customers.
4. Deeply understand customer business, needs and workflow through various channels such as customer visits, industry conference, news, etc.
5. Plan and execute customer support activities such as on-site/remote training, public training and workshops, phone calls, and presentation at internal/external events, to effectively improve customer experience, drive usage, and increase customer royalty, considering various factors such as usage, history of customer relationship, feedbacks from sales and solution specialists, product roadmaps, and business priorities.
6. Create and maintain support materials.
7. Find and utilize better support channels and work closely with global LS training team.
8. Perform product usage consultancy to identify opportunities and risks.

Requirements

1. Work experience in Pharmaceutical industry is highly desirable.
2. Excellent written, verbal, interpersonal, and presentation skills in Japanese are a must.
3. Communication skill in English is a must.
4. Ability to communicate complex technical information to both small and large groups of wide range of customers from end users with different backgrounds to information specialists, and to handle questions in a commercially astute and sensitive manner, is a must.
5. Well disciplined behaviors in following standard procedure and integrity.
6. Self motivated, able to work unsupervised, and able to plan, prioritize and work with a complex schedule of events and activities.
7. A good team player / self starter with the ability to work using own initiative.