POSITIONS

 
Japan
TBG-018366

Company:

Information & Technology

Position:

10-03 Customer Service / Call Center Representative カスタマサービス コールセンター

Salary(¥):

3-4 million

Responsibilities

1. Handle pre and post reservation inquiries by phone, e-mail and fax.
2. Handle customer requests by phone and e-mail.
3. Modify, change and/or cancel existing reservations.
4. Outbound calls to hotels/guests to arrangement special requests.
5. Liaison between guest and hotel to resolve complaints.
6. Manage relationships with hotels by providing high levels of customer service and account management support.

Requirements

1. Excellent communication skills.
2. Excellent commercial understanding.
3. Problem solving.
4. Sense of responsibility.
5. Independent and customer friendly.