POSITIONS

 
Japan
TBG-018178

Company:

Professional Services & Consulting

Position:

7-25 Program Coordinator, Customer Support / プログラム コーディネーター(カスタマサポート)

Salary(¥):

4-5 million

Responsibilities

1. Handle escalations from agents.
2. Follow up on the incidents reports.
3. Assist the Team Manager in managing the floor
4. Handle incoming enquiries, problems or complaints from customers relating to a range of specified client products or services with the objective of resolving the customer’s issues as quickly as possible.
5. Responding to incoming written inquiries, complaints and questions from customers using appropriate writing skills.
6. Gather relevant information relating to the customer’s concern and wherever possible, using the agreed procedures, to attempt to resolve any query or concern.
7. Make any ad-hoc outgoing calls to customers as required to resolve an outstanding query.

Requirements

1. 3+ years experience in customer support, technical support or relevant areas.
2. Display excellent communication, problem solving and people skills.
3. Able to work under pressure and maintain a positive mind.
4. Possess ability to prioritize a good sense of judgment and display aptitude for accurate decision making.
5. Must be independent, self-motivated, show initiative, and strong sense of ownership/responsibility.
6. Native Japanese and business level of English.