POSITIONS

 
Japan
TBG-018155

Company:

Media & Entertainment

Position:

6-21 Customer Service rep / カスタマーサービス

Salary(¥):

3+3.6 million

Responsibilities

1. Provide timely responses and resolve customer issues via Kayako tickets on various categories: account, billing, bugs, game support, suggestions and feedback, technical support, penalty appeals, rule violations.
2. Work with multiple tools to ensure that the issues facing the customer are resolved.
3. Support other departments when required.
4. Be in charge of resolving issues, manpower, crediting, and translations.

Requirements

1. Minimum 3 years’ customer service experience, preferably in the gaming industry.
2. Experience in relevant industries or call centers.
3. Ability to communicate clearly and concisely, both orally and in writing, in Japanese and English.
4. Ability to work both independently and as part of a team.
5. Ability to work in a fast-paced and changing environment.
6. Broad interest/knowledge of web, game, mobile and IT.
7. Ability to manage multiple projects simultaneously.