3-31 Customer Support Japan Key Account Management /カスタマーサポート  アカウントマネジメント


5-8 million


1. Key Account Management for strategic Japanese customers.
2. Coordinate with Head of JKAM to implement and execute business development plan.
3. Identify potential business development opportunities in targeted Japanese companies.
4. Identify new potential prospects (target creation and prioritization).and necessary strategy to secure new business
5. Proper implementation must be arranged with internal/external stakeholders.
6. SOP and agreed rate should be maintained and stored.
7. Monthly billing, regular reporting to be conducting as per customer agreement.
8. Day-to-day monitoring of shipments Key Accounts have.
9. Trouble shooting in case of major problems to satisfy and maintain customer
10. Provide spot quotation to customers.
11. Support RFQ processes.
12. Monitor customer satisfaction level by regular Review Meeting.
13. Ensure smooth communication and alignment (SOP,quotations)


1. Functional experience in air / sea / customs brokerage.
2. Sales experience.
3. Complete understanding of PA (strategy and products).
4. Local market knowledge (customers, competitors, suppliers).
5. Expertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints
6. Able to successfully execute the sales process.
7. Able to manage cross-functional interfaces (Operations and ISPs).
8. Self-management (Planning, Organizing & Goal Setting, Execution)
9. Decision-making capabilities
10. Self driven and with strong spoken and written communication skills
11. Relationship building and maintenance capabilities.
12. Results oriented
13. Customer focus
14. Presentation skills
15. Persistence