POSITIONS

 
Japan
TBG-017224

Company:

Information & Technology

Position:

6-21 Customer IT Support, Finance Industry / カスタマーITサポート(金融)

Salary(¥):

5-6.5 million

Responsibilities

1. Responsible for delivering consistent high-value, courteous service through customer’s inquiry by handling customer inquiries by phone, email or chat regarding technical issues with software, hardware, online or electronic products where a variety of issues that are complex and / or specialized in scope apply.
2. Work closely with other local and overseas teams to provide exceeded and seamless customer experience.
3. Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
4. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s inquiry.

Requirements

1. 1-3 years experience in a customer service or IT environment, application support role preferred. Previous experience in the financial markets is desirable.
2. Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs.
3. Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
4. Well developed analytical skills with the ability to problem solve and develop solutions.
5. A great team player, positive attitude towards work
6. Professional native level of Japanese speaker, ability to communicate and engage verbally and in writing in English.