POSITIONS

 
Japan
TBG-015892

Company:

Information & Technology

Position:

2-3 Technical Support Engineer - Marketing Cloud

Salary(¥):

6-8 million

Responsibilities

1. You will have primary responsibility for providing front-line troubleshooting, feature explanation, and best practice guidance for Marketing Cloud clients from around the world.
2. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support.
3. A successful analyst operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times.

Requirements

1. Bachelor’s degree in Computing and/or at least 2 years of customer support experience; previous help desk experience is ideal
2. Action oriented with strong organizational, analytical and problem solving skills
3. Dependable, motivated, self-starter, with the ability to work independently
4. Passion for client satisfaction
5. Excellent written and verbal communication skills
6. Highly adaptable, fast learner
7. Experience with CSS, HTML
8. Ability to follow established support processes and procedures
9. English Proficiency