Information & Technology


2-3 Technical Support Engineer


6-8 million


1. The technical support triage agent will be responsible for, but not limited to assisting with the following requests:
2. Technical Support triage skills to capture all necessary information when recording an incident
3. Customer support tools - phone/ email/ chat
4. Provide basic entry-level technical support in a timely manner
5. Work in a live ticketing system environment
6. Follow up and settle, to satisfactory conclusion, all customer requests


1. Solutions mindset, a helping nature, passion for the customer and the customer experience
2. Able to work in a team and a fast-paced environment
3. High attention to detail & follow through
4. Display a passion & responsibility for quality
5. Excellent communication skills in Japanese & English: verbal, written and listening
6. Working experience in a global service organization
7. Typing (60-100+ Words Per Minute)
8. Familiar with various Internet browsers (Firefox/IE) and e-mail clients (Outlook/Gmail)
9. Proficient computer skills & demonstrated knowledge of various tools (MS Office Suite, Microsoft Operating Systems, Apple Mac, CRM, Adobe Flash, Javascript, HTML, etc.)
10. Willingness to work flexible hours to ensure deadlines are met